Refund policy

REFUND AND REPLACEMENT POLICY

Fanstate is a brand of Eleven Square Labs. Every Fanstate frame is made to order for you.

1. No refunds or returns on frames that arrive in good condition
Because each frame is made to order, we do not accept returns or give refunds for change of mind, or once a frame has been delivered in good condition. This includes personalised frames (frames with a name or message).

2. Damaged on arrival: we replace it
If your frame arrives damaged (for example broken glass, a broken frame or a detached track), we will replace it at no cost to you, provided you send us supporting evidence:
- an unboxing video or clear photos of the damaged item and the outer package, and
- your order number.
Please send these to support@fanstate.shop within 48 hours of delivery. We may ask you to keep the damaged item and its packaging until the claim is settled.

Once we approve the claim, we make and ship the replacement, usually within 2 business days of approval. Replacements are shipped free of charge.

3. Wrong item
If you receive a different circuit, size or frame colour from the one you ordered, contact us with photos within 48 hours of delivery and we will send the correct item free of charge.

4. Order cancellation
Orders can be cancelled for a full refund before they are dispatched. Write to us at support@fanstate.shop as soon as possible; once an order has shipped it cannot be cancelled.

5. If a replacement is not possible
If we cannot make a replacement (for example a circuit is no longer available), we will refund the amount paid for that item to your original payment method. Refunds are processed within 5-7 business days of approval; your bank may take a few more days to show it.

Contact
Eleven Square Labs, 4th Floor, OM Chambers, 648/A, 1st Main Road, Indiranagar, Bengaluru 560038, Karnataka, India
Email: support@fanstate.shop